FAQs

Harrier Grange’s teams receive plenty of questions about our home, ranging from inquiries about our amenities and rooms to inquiries about our range of incredible funding choices. It’s safe to assume that there are a lot of them to address.

The answers to some of our most frequently asked questions concerning Harrier Grange can be found below. If you can’t find what you’re searching for or need more information, please contact us to learn more.

Care Questions

Residential care, Nursing Care, Respite Care, and Dementia Care are all services we offer to all of our residents. Nurses who are highly talented and experienced are accessible 24 hours a day, 7 days a week for those of our residents who need more specific or intricate support. Additionally, we provide Convalescent Care, Day Care, Palliative Care, Physiotherapy, Stroke Care, Sensory Impairment, and Substance Misuse Care.

Our team here at Harrier Grange is regularly trained to ensure that all of our residents receive the 24-hour, around-the-clock care that they require and expect from us. In order to provide our residents with the best experience Harrier Grange Care Home has to offer, our employees are kept up to date on everything from physical medical training to emotional support training.

Yes, in order to provide a high standard of care, our care facility must follow the legislation and the registering authority’s own guidelines. The Care Quality Commission (CQC) inspects Harrier Grange on a regular basis, following which a report is issued to the home with any recommendations and requirements needed.

Our teams are highly qualified, and are experts when it comes to handling all types of medical situations. They make it their priority to take the requirements of all of our residents very seriously. If a difficulty arises that necessitates a different style of care to be assigned to a resident, we will discuss it with you and your family and make every approach to develop a new pathway of care, one that’s as easy and as painless as possible.

This is determined by the doctor, and their location in comparison to Harrier Grange. It is absolutely not a problem if you are a local and have a local GP. If you have recently moved to the area, however, your primary care physician is unlikely to travel to see you, and you will need to register with a local physician.

Residents at Harrier Grange have access to residential, respite, and 24-hour nursing care. Nursing individuals with physical disabilities, those with high dependency needs, and those who grow infirm is completely possible thanks to our competent and dedicated team.

We also provide respite care to guarantee a smooth recovery after surgery, as well as a safe and stylish place for holiday stays to provide caregivers with a bit of a breather or just a short break for you. It’s not an issue if your care needs alter while you’re with us.  We evaluate the services we provide on a regular basis to ensure that they are still one hundred percent matched to your current needs and requirements.

Care during Covid-19 Questions

In line with recent Government recommendations effective from April 2022, care homes in England no longer have restrictions as to the numbers of visits per resident though we ask that you make arrangements in advance of your visit to ensure safe visiting practices can be maintained. LFT testing is no longer mandatory, though to protect the safety and wellbeing of our residents and teams, we would appreciate your support in continuing to do so. Appropriate guidance for using PPE must be followed whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit in periods of outbreak and when their friend or family member in a care home is isolating. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of vulnerability and vaccination status of the essential caregiver.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

We encourage residents to take part in visits out of the care home. This could be for a short walk, to attend a place of worship, for education, to attend work or for a longer visit, including an overnight stay to see family and friends.  A risk assessment will be completed by the Home ahead of the visit.

Visitors of the home do not need to show proof of vaccination though it is encouraged. Additionally, a clear rapid LFT test must be completed prior to entering the home.

Any newly admitted residents looking to enter a care home that has transferred from an interim care facility, or have transferred from another care home will no longer need to self-isolate upon arrival if the bellow requirements are satisfied:

  • The person admitted has received a full course of COVID-19 vaccination.
  • The local guidance from the director of public health about community transmission of variants of concern is followed.
  • The care home has taken into account the circumstances at the home or interim facility, from which they are transferring prior to admission.
  • The person admitted has not had any contact with anyone with COVID-19
  • The person is subject to an enhanced testing regime consisting of a PCR test before admission, a PCR test on the day of admission and a further PCR test 7 days following admission.

When it comes to keeping our residents and their loved ones connected, we’re exceptional here at Harrier Grange. We are more than pleased to set up online video conversations and calls with your friends and family, so you have the opportunity to talk to them face-to-face for as long as you like, thanks to our exceptionally fast internet connection.

Should you decide that this is the path you want to take, we ask that you carefully examine and think over any decision you make and the impact it might have on your loved one and the other residents we have here at Harrier Grange, and we would be happy to offer guidance and advice when it comes to any and all consequences this decision may have. In order to provide alternate options, we will continue to assist and guide where we can.

Our top focus is, and always has been, supporting our residents’ well-being, and we will continue to take great care to ensure that their health is taken care of properly. The teams of incredible professionals here at Harrier Grange support each and every one of our residents in ways that are individually and immeasurably valuable to them, including high quality-round-the-clock care provided by our teams, along with wonderful activities designed to keep our residents cognitively, physically, and emotionally fit throughout their stay with us.

Regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

 

Facilities Questions

Prior to admission, each new resident is assessed to ensure that they receive the very best possible care. If it’s something you would like, you’re more than welcome to include your family or friends in this process. 

The teams here at Harrier Grange will next construct an individual care plan that outlines how they will aim to always satisfy your needs throughout your stay with us. Care plans are reviewed on a monthly basis and revised as needs change.

We believe that the care we provide should be centred around action, and never giving our residents the chance to be bored. The activities available at Harrier Grange might differ from day to day, but you can be sure that each day is jam-packed with fun, and that they’ve been planned and organised by our lifestyle specialists and activity coordinators.

If there are activities that your loved one has always done, such as meeting a friend for coffee every week or watching a certain TV show at the same time without fail, we will do everything we can to accommodate these interests and include them in our plans.

Yes. Residents will always have the opportunity to participate in frequent resident forums where they can voice their thoughts and contribute to what exactly goes on within the walls of our care home. Residents and family members are also invited to participate in annual surveys.

Our in-house chef and catering teams produce delicious and nutritious meals on-site, using local meat, fruit, and vegetable suppliers. Breakfast, lunch, and dinner are all served in the main dining area, but snacks and drinks are accessible all day. On request, room service is also provided.

We will take as much time as you need to settle into your new home, since our experienced team is passionate about welcoming and integrating each brand new tenant to their new home. You will have met with your dedicated staff member, established your care plan, and spoken with our Chef about what you really want for dinner within the first 24 hours.

Our team will always strive to make your stay at Harrier Grange as seamless as possible from the very minute you arrive. We will always make every effort to make your admittance as comfortable as possible. Your family and friends are welcome to join you at your new home and may stay with you as you adjust to your brand new life here.

We have strong ties to the local area and the sense of community it provides, and we hold weekly services, sing-alongs, and coffee mornings for each and every one of them. There are also a variety of social events, entertainment, and activities planned to guarantee that there is always something fascinating and entertaining to do. 

Any hobbies, interests, or excursions will always be supported and encouraged by our Activities Coordinators, and individual therapy treatments and sessions are available to all of our residents, and can be tailored to your specific needs. We will also collaborate with lots of other homes in the region to organise social gatherings and outings for all residents

Finance Questions

Residents who pay for their own care (self-financing residents) as well as those who are publicly sponsored ( by Local Authority and NHS) can both reside with us here at Harrier Grange.

All fees related with the Care Agreement will be ended as of the date of death. Accommodation charges and contracts will be honoured for up to ten days after passing, and until the home is cleared of any personal belongings.

Depending on your circumstances, you may be eligible for support from the local government or the NHS (Funded Nursing Care or Continuing Health Care). We strongly encourage you to obtain independent financial advice before exploring any further prospective funding options.

If your circumstances and care plan seem to plateau throughout your stay with us, the cost of your stay with us is unlikely to alter. If you change your daily activities or excursion plans, however, your overall fee may change, and your care plan will be adjusted to account for any additional expenditures.

We always wish to encourage dignity and independence for each and every one of our residents, regardless of the type of care they receive, so you can maintain as much control as you like over your life and your assets. However, if you’d prefer someone else at Harrier Grange to handle your money instead of you, please let us know, and something can be arranged to make your life with us that little bit easier.

The value of your home will be included as part of your capital in the financial assessment, that is if you’re moving into residential care (such as a care home or nursing home). The worth of your home will not be included in the assessment, especially if you are still receiving some form of care within your own home.

Rooms & Suites Questions

There is underfloor heating in every single one of our rooms, so you won’t have to worry about keeping warm come the winter months. Our residents also get full access to WiFi in their rooms, as well as a phone connection in each room too. What is our favourite feature? Easy. Every room offers a magnificent view of the garden or the incredible natural surroundings that our property has to offer, which we absolutely adore.

Every one of our bedrooms has its own en-suite bathroom, ensuring that our residents have the privacy they require and deserve. Each en-suite has been created with the resident in mind, so each bathroom boasts a selection of extras and amenities that are guaranteed to make life easier for you.

Harrier Grange Care Home has a capacity of 66 people. Our single-occupancy rooms are available to view, to help you make up your mind.

It’s useful to know whether any guests are expected after 9 p.m. to help minimise any security issues. Family and friends are welcome to visit whenever they want and for as long as they want, but we do ask that they notify us when they arrive and depart from Harrier Grange.

All of our residents are encouraged to personalise their rooms. There’s enough space at Harrier Grange to make your room feel like your home away from home, from personal belongings like photographs and interior decorations to tiny pieces of furniture and collectibles. It’s usually the little extras that make all the difference.

Unfortunately we are unable to accommodate pets at present. However, if you have any further questions surrounding this topic, please do not hesitate to let us know. We’ll always answer as quickly and as best we can.

Making More of Every Day

Our teams really do realise just how important it is to get to know each and every one of our residents and their families. As a result of our diverse choices and our impressive range of amenities and activities, we’re totally able to create homes where people feel loved, safe, and ready to face the day.